“My car window was broken at a restaurant last night so first thing this morning I called my wonderful agent, Kelly Surles Lyttle, and she said the glass department would be calling me back in the next 30 minutes. They called 10 minutes later and set me up with a shop that was close to my home. It has already been replaced and looks good as new! The best part is it was all covered by my insurance. Thank you Kelly for your impeccable and prompt service!” — T.S.
“I am fortunate enough to have my home, auto and umbrella policies through Watkins. My agent is Ms. Michael Schneider. When I moved to Texas from the East about 14 months ago, my husband and I knew no one in the area. We didn’t know anyone to refer us to a reputable company. I had the opportunity to speak with Michael, ask my myriad of questions. My phone calls and emails are consistently answered promptly and efficiently. The customer service is phenomenal! I am very confidant in the choice we made to use Watkins Insurance Company. Over the year + that we have been here, our lives and circumstances have changes quite a bit – going from an apartment in Austin to a farm in Elgin, the purchase of new vehicles, property and the addition of a mobile home for my in laws. With each and every step we had Michael’s guidance, professionalism and genuine kindness. Ms. Schneider is a credit to her profession and the Insurance industry. I have absolutely no hesitation in recommending Ms. Schneider and Watkins Insurance 100%!
” — M.P.
“I recently moved to Austin and unfortunately had to make use of my auto policy more times than I’d ever hoped to need to within the first year. I contacted Watkins based on the excellent Yelp reviews. I worked with Justin Nelson, who really knows his stuff. I’ve heard horror stories of getting auto claims processed and paid for. But Justin recommended the best policy for my situation and I cannot recommend Justin’s services and Central Insurance (provider) enough as what could have been a major headache was about as simple and fair as an experience like the one I had can be.” — R.W.
“Have been a customer since 2009 and couldn’t be happier with their service! From day one they have been prompt in responding, always a available, answering all my questions and have flawless handling of any claims. Recently referred them to a family member starting her own business and she also said they are the best and she will be using Watkins Insurance!! Thank you for being so awesome!!” — K.P.
“I’m so impressed with the level of service I was given by Kelly Lyttle. She made me feel as if I was her only customer, taking the time to answer all of my questions and thoroughly explaining my policy and it’s coverage not just once but a few times on a few different occasions. She made sure I was getting the best possible coverage for my needs. I recommend her to everyone! She is a pleasure to deal with; I can’t thank her enough!” — S.P.
“We have had insurance through Watkins since the early 70’s. As with any business, you occasionally get an agent that doesn’t try as hard as others. But during those over 40 years, I feel that we have received Excellent service, top prices and treated like family!” — L.W.
“I have been doing business with insurance agents for many years but have never encountered an agency as efficient as Watkins Insurance Group. Being an independent agency and not a slave to only one insurance company, Watkins will shop your insurance needs and SAVE YOU MONEY! Justin Nelson is the most proficient, courteous, and responsive agent I have ever used. He’s definitely the go-to guy for people who either have a difficult time securing insurance or have unusual insurance coverage needs. Not only is Justin very knowledgeable in the field of insurance but on the rare occasions he does not know the answer to a coverage question, he is usually back with an definitive answer within fifteen minutes. Great customer service! If you are looking for insurance, I recommend Justin Nelson at Watkins Ins. Group to meet all your insurance needs at the best possible price.” — R.M.